FEB 27, 2019, 1:21 PM

Richard

 

hi i am trying to get my stuff back.  is this matt or who can help me with that?  been emailing back and forth and when i call no one picks up.  please someone help

 

AMZ Importers Amazon Prep Services

 

Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon.

 

AMZ Importers Amazon Prep Services

 

Hi Richard. This is Jace. I’m sorry you’re having trouble reaching us. I’ve been by the phone this whole week and haven’t had any missed calls.

 

I understand you’d like your items returned to you, correct?

Richard

 

Hi Jace thanks.  Yes please

 

This is [REMOVED NAME]

 

AMZ Importers Amazon Prep Services

 

Ok. That won’t be an issue at all

Richard

 

We got new and old items at your warehouse and it's been 2-3 months of no idea what's happening.

 

I emailed Matt a few times now and it's going no where. Last email was seen but wasn't replied. At this point just put them all on pallets... We'll have them picked up

 

AMZ Importers Amazon Prep Services

 

Yes, I’m familiar with who you are and your company. 

 

I know that Matt is pretty quick to respond. The flu bug has hit our company and rolling thru everyone one by one. He’s been out since mid day on Tuesday.

Richard

 

Ok thanks. I am sorry to hear that. Well all said and done, when do you think you guys can just put our stuff on pallets and give us a weight and height so we can clear up some space for you guys?

 

AMZ Importers Amazon Prep Services

 

It’ll won’t be before the week of March 11th. April & I will be on our honeymoon for a week starting this Friday.

Richard

 

Thanks and congrats.  Sure. However it just seems like I am never able to get a date from you guys about when we can have our stuff back.

 

If you are in my shoe.. what am I suppose to do? If past March 11th... That's pushing 4 months

 

Why can't you guys just put everything from us on a pallet? I am not even asking you guys to take inventory...

 

AMZ Importers Amazon Prep Services

 

Wait...I’m definitely not familiar with you requesting your items to be sent to you 4 months ago. I do recall asking for an inventory from one of your employees and we notified him that we were moving locations in February and would be able to do it after that. Then we spoke to the same employee and had a productive conversation and we got him a google sheet for him to fill out. You then emailed and said you didn’t have access, at which point we added you. Then we haven’t heard anything until you emailed this week.

 

AMZ Importers Amazon Prep Services

 

As I noted earlier, we CAB and WILL our everything on pallets and send it back to you. We have absolutely no issues with that. However, we are going to follow a process and do it accordingly.

Richard

 

Sorry can you please clarify process?

 

So you are waiting for us to tell you what's in your warehouse so you can send those items to us?

 

I still don't understand the reason and what process you need to put our goods on pallets?

 

Can you call me?  I want to get to the bottom of this so we can both be done with this

 

AMZ Importers Amazon Prep Services

 

The process that I am speaking of is how we process requests from clients. Im sorry, but we aren’t going to stop processing clients orders in order to fulfill your request. There is a queue, which you will be put in to, and we will process the order when it is your turn. Additionally, I’m not going to put added stress on our employees while we are out of the office. Again, to reiterate, we have no issues getting you your items. None whatsoever. With that being said, it will be done in an orderly manner.

 

AMZ Importers Amazon Prep Services

 

Yes, I can call you in about 5-10 mins

Richard

 

Ok thanks please call me at [REMOVED]

FEB 28, 2019, 11:47 AM

 

AMZ Importers Amazon Prep Services

 

can you please tell me the store name the [REMOVED NAME] filters is in? And the sku/asin/fnksu?

 

Is this the asin? [REMOVED NAME]

FNKSU: [REMOVED NAME]

SKU: [REMOVED NAME]

 

please advise

Richard

 

Checking

 

that's correct.  that's the SKU for the [REMOVED NAME]

 

i mean ASIN.

 

to confirm, i thought what you guys have is the [REMOVED NAME] (do you mind double checking to confirm you do have the [REMOVED NAME]with UPC: [REMOVED NAME]

 

AMZ Importers Amazon Prep Services

 

It’s definitely [REMOVED NAME]

 

111 units

Richard

 

ok ty sounds good.  thanks for double checking with me

 

anything else you need?  or we good?

 

AMZ Importers Amazon Prep Services

 

All good

FEB 28, 2019, 1:49 PM

 

AMZ Importers Amazon Prep Services

 

filters going out tomorrow.

Richard

[ThumbsUp]

 

 

 

AMZ Importers Amazon Prep Services

 

.

MAR 28, 2019, 12:12 PM

Richard

 

hello hope you guys had a good honeymoon.  following up to see if the return pallets might be ready?  last spoke you mention we have a good chance it can be done around now.  thanks

 

AMZ Importers Amazon Prep Services

 

Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon.

​

MAR 28, 2019, 2:20 PM

 

AMZ Importers Amazon Prep Services

 

we are coming along with them. It's gonna be more like next week. We are trying to get everything on one shipment

MAR 28, 2019, 3:24 PM

Richard

 

ok thank you

 

thanks for the quick reply

 

AMZ Importers Amazon Prep Services

 

You’re very welcome.

​

APR 18, 2019, 8:14 AM

Richard

 

Hello following up

 

AMZ Importers Amazon Prep Services

 

Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon.

​

APR 22, 2019, 5:43 PM

Richard

 

hello, checking in to see any update on palleting everything to get the shipment out?  last update was March 28th..  want to see if we can get it out this week?

 

AMZ Importers Amazon Prep Services

 

Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon.

​

APR 23, 2019, 9:54 AM

Richard

 

just left a vm to you. called/email matt.   can I get an update?  thanks

​

APR 24, 2019, 6:20 AM

 

AMZ Importers Amazon Prep Services

 

Hi Richard, this is Jace. Are you still having removals/returns sent to us? Also, with the large amount of items, I believe it would be easier to send one pallet at a time. Kind of like the old saying of how to eat an elephant, one bite at a time. Thoughts?

Richard

 

Hello. We do not have anything else sent to you.  So what you have is it

 

It cost $400-500 for 1 pallet at a time or $600-700 for a few pallets

Richard

 

You mention in March before honeymoon you should be able to get to it after and is confident can be done end of March.   This week is end of April.  And from the sounds of it not much progress? You said you don't want the stock which I believe you but at the same time.. it seems like we will never get our stock back? It's what we asked beginning of year and it's going to be may now. I hope you can understand my frustrations

 

AMZ Importers Amazon Prep Services

 

Richard, you're absolutely correct. I did say that. And you know what, life happened. I had an unexpected surgery less than 10 days ago after having my initial surgery in late December. My wife was diagnosed with a major heart defect that has had us in more doctors appointments than a 39 year old woman should have to go. So that took priority.

 

In regards to progress, there is progress. Again, are you still having returns/removals sent to us?

​

APR 29, 2019, 2:45 PM

Richard

 

I am sorry to hear that. Please let me know if there's anything I can do to help.  No removals are being sent to you guys .. haven't for a while except for maybe the straggling onea

 

AMZ Importers Amazon Prep Services

 

Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon.

 

AMZ Importers Amazon Prep Services

 

Ok. I’m working very hard to get you pallet pallet dims this week. This is Jace

Richard

[ThumbsUp]

 

 

 

AMZ Importers Amazon Prep Services

 

.

MAY 30, 2019, 9:17 AM

Richard

 

Hi Jace, checking in again since we last spoke 30 days ago.

 

AMZ Importers Amazon Prep Services

 

Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon.

Richard

 

I know you are probably busy; anyway I can pay for one of your worker's for a full day, maybe to come in on a weekend, to help me pack things up?   Or I can try to see if I can fly out myself and just spend half a day to sort through my stuff if you are ok with that and bring my printer to package whatever going back to Amazon and close things out?

 

MAY 30, 2019, 10:56 AM

 

AMZ Importers Amazon Prep Services

 

Hi, this is April. 

Let me talk to Jace about this and figure out the best game plan. 

Sorry for the delay in response. We are short staffed today and have 15 pallets going out. 

It feels like a Monday!

​

MAY 30, 2019, 1:29 PM

Richard

 

Ok thanks. Can you ask specifically if it's alright to fly out and sort through my stuff and get them out?  I understand you guys are super busy.. it's just this has been dragged on for a while now and been promised multiple times.  So if I can just pack up my stuff myself... I hope that's easy enough for all?

 

MAY 30, 2019, 2:55 PM

 

AMZ Importers Amazon Prep Services

 

We understand. However, that’s not a possibility as we would be carrying too much liability should something happen to you or to our other clients products. As April mentioned, we will discuss it to figure out a game plan. She had a TIA about two weeks ago and have been dealing with the aftermath of it and subsequent doctors appts.

​

Richard

 

Ok. So is there a manager or a staff I can work with?  I am just trying to think of a solution.. because you guys keep promising me it will be done or will come up with a plan (I already thought we are way past that and you guys are just going to pallet everything...). Should I just call it a day?

 

AMZ Importers Amazon Prep Services

 

Unfortunately, Richard, there are things that occurred that were beyond our control. One of our employees had a miscarriage. April had a TIA. One employee had major arm surgery. And these things have put a big kink in our productivity. Rest assured, you will get all of your items.

​

MAY 31, 2019, 1:10 PM

Richard

 

I am truly sorry for all the misfortune events.  Well by the time you do get to it (which is still TBD after all this time) most, if not all, will not be valuable.  I don't think our communication is worth any continuation as it has been empty promises and issues.  We are a business too and things happen (and I hope I've been as understanding as possible) but just because they happen it is no excuse (not after a reasonable time and 6+ months is not reasonable). I can't go to my bank and tell them sorry my vendor has these problems and surely you must understand--"Rest assured I will pay you on the loan.. I don't know when but hey be human and know we got problems. You will get your money one day." This is in essence what you are doing to our business.  Anyway, this is my last message. I simply no longer have any trust in either your business operations (as you have made it clear there's problems; no one ever returns my phone or emails) and all your promises (or perhaps "we only expected, never promised" as a possible excuse you might argue, the bottom line is that I can no longer believe in your words). I'll write the inventory off as this I am sure it's emotionally draining for everyone.   You won't hear directly from me.  My only wish at this point is that this doesn't and wouldn't happen to anyone else.  Best of luck and health to you and your spouse.

​

MAY 31, 2019, 3:02 PM

 

AMZ Importers Amazon Prep Services

 

I’m not sure how it won’t be of value, Richard. The items don’t have expiration dates, etc. We had been trying to figure out what your company wanted us to do with these items, dating back to when Syed was there. And our calls and communication would go unanswered. On the contrary, we have indeed returned calls, answered emails, and responded to messages. So, it’s still in your your best interest NOT to write these items off. I’m suspecting it will be around 5 pallets worth of items. We will let you know the exact dimensions and weight when they are available. Thanks.

JUN 28, 2019, 2:03 PM

 

AMZ Importers Amazon Prep Services

 

Richard,

 

I just forwarded you an email from one of your customers. First, for some reason, it came to us. Second, we are looking at knocking out your stuff next week. However, after your last message, I don't want you to waste money if you're not interested in us doing it. Please advise.

​

JUN 30, 2019, 4:03 PM

 

AMZ Importers Amazon Prep Services

 

??

​

JUL 1, 2019, 2:51 PM

Richard

 

Ok thank you for the update I appreciate that.    If there are 4-5 pallets can you let me know their ship details?  I'll get a few quotes to have them trucked over? Thanks!

 

JUL 10, 2019, 4:00 PM

 

AMZ Importers Amazon Prep Services

 

hi richard, 

 

Here are the dims:

 

All pallets are standard pallets, 40" x 48"

 

Pallet 1: 68" tall, 1000lbs

Pallet 2: 66" tall, 1000lbs

Pallet 3: 62" tall, 950lbs

Pallet 4: 59" tall, 750lbs

Pallet 5: 41" tall, 500lbs

 

If you could arrange for these to be picked up ASAP, we'd greatly appreciate it. 

 

Shipping address is as follows:

 

4411 Evangel Circle NW

Suite D

Huntsville, Alabama 35816

256-269-2873

 

Please have them call us ahead of time for instructions. 

 

Please let me know if you have any questions.

​

JUL 11, 2019, 6:46 AM

 

AMZ Importers Amazon Prep Services

 

I will be sending the final invoice, which will need to be paid via ACH. The invoice will be sent via PayPal, but payment will need to be remitted via ACH, NOT WIRE. 

 

Please let us know when the shipment is set. If you want me to get a quote, I can get one within a day. Just provide me with the final address and if you'll need a liftgate or not. Thanks.
 

JUL 11, 2019, 8:39 AM

Richard

 

yes please. that would help. [REMOVED NAME]

 

we don't have ACH service for our bank. unless you have an online invoice and we can link it that way

 

AMZ Importers Amazon Prep Services

 

Do you need a lift gate?

Richard

 

No

 

AMZ Importers Amazon Prep Services

 

Ok

 

AMZ Importers Amazon Prep Services

 

if you can't do ACH, a wire is fine. Please include any fees on your end and $15 on our end so that we net the amount of the invoice. Thanks.

Richard

 

Can I just send you guys a check?

 

AMZ Importers Amazon Prep Services

 

yes, but it will need to be sent out prior to the shipment leaving our premises

 

i have spoken to RPC Logistics and they are doing there very best to get a quote by today and a potential pickup for tomorrow. That's what they are shooting for

Richard

 

Ok thanks.  I can drop the check off the mail.  We've waited for this long.. a few more days of waiting is fine with us...

 

Can you send me the invoice?

JUL 11, 2019, 11:09 AM

 

AMZ Importers Amazon Prep Services

 

Hi Richard,

 

Here are the details: Door to door, $1,175. Pickup would be tomorrow and estimated delivery is 7/18/19. I say estimated because it's a consolidated shipment and it depends on how many stops they have and how long each stop takes. Please advise to move forward so we can get it booked and get it on the schedule for pickup tomorrow.

Richard

 

Ok thanks thats fine. Ty

 

AMZ Importers Amazon Prep Services

 

Great! I am having our accounting department send you the invoice via paypal. Please do not pay via paypal. the invoice is for your records only. Please send a check, made out to AMZ Importers, for that invoice. Please mail it signature required, since it's a check. The address is as follows:

 

AMZ Importers

C/O Jace Chicosky

1307 Putman Drive NW

Huntsville, Alabama 35816

256-269-2873

 

Please mail it by tomorrow and send me the tracking number.

 

I will send you the invoice for the LTL shipment. The instructions will be on the invoice. Please pay RPC Logistics directly. 

 

I'll message you when it's picked up. I want to apologize for the delay. I really did believe that we would have it done in the time I had stated. Unfortunately, I didn't want the employees to do it because I wanted to make sure that you got everything and I wanted to be a part of the shipment. And April's health has been deteriorating and my candle is being burned at both ends and in the middle. In any case, we appreciate your business over the past 2 1/2 years. We wish you the best of success in the future.

Richard

[ThumbsUp]

 

 

 

AMZ Importers Amazon Prep Services

 

Attached is the invoice for RPC Logistics. Payment terms are on the invoice. Please pay them directly.

Invoice_1048_from_RPC_Logistics_LLC.pdf

 

Richard

[ThumbsUp]

 

 

 

AMZ Importers Amazon Prep Services

 

Thanks, Richard. Have a great day in sunny California! It's 97F with a heat index of 105F here and about to pour cats & dogs. We are jelly of that beautiful California weather. We want to visit, but that is a long shot. Oh well, we can live vicariously through what we see on tv and the internet. HA!

 

AMZ Importers Amazon Prep Services

 

Hi Richard, can you please send me your phone number ASAP? We need it for the shipment in case they need to get in touch with you. Thanks!

Richard

[Removed]

​

JUL 12, 2019, 7:43 AM

 

AMZ Importers Amazon Prep Services

 

richard, thanks for getting me all of that information so promptly

 

pickup is scheduled for today, friday, july 12

 

do you have the tracking info for the check?

​

Richard

 

Yes just woke up. Will have that in 30 for you

 

AMZ Importers Amazon Prep Services

 

Richard, I am so sorry. I forgot that you are on Pacific Time. Please forgive me. You probably haven't even had your morning coffee yet.

​

JUL 12, 2019, 3:38 PM

 

AMZ Importers Amazon Prep Services

 

Hi richard, did you get the check out today? Do you have the tracking information? Please advise. Thanks!

Richard

 

yes sorry about that. here it is

 

Labels-Manual.pdf

 

 

 

AMZ Importers Amazon Prep Services

 

Thanks so much!

​

JUL 13, 2019, 2:00 PM

 

AMZ Importers Amazon Prep Services

 

Here is the information for the shipment:

 

Carrier: Frontline Freight

BOL NO : [REMOVED]

Shipper Ref #: [REMOVED]

PO # : [REMOVED]

(800) 243-5422

JUL 14, 2019, 6:22 PM

Richard

 

ty

 

AMZ Importers Amazon Prep Services

 

Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon.

 

AMZ Importers Amazon Prep Services

 

You’re very welcome.

​

WED 6:33 AM

 

AMZ Importers Amazon Prep Services

 

Hi Richard, this is Matt. We just received an email that the invoice for the LTL shipment has yet to be paid. Please remit payment ASAP. Thank you.

7:22 AM

 

AMZ Importers Amazon Prep Services

 

hi are you avaialbe

9:03 AM

 

AMZ Importers Amazon Prep Services

 

Got the DHL bill. How did you pay last time? TransferWise?

3:54 PM

 

AMZ Importers Amazon Prep Services

 

Richard, I need to hear from you in regards to this, please.

7:07 PM

Richard

 

Isn't it interesting how it's a role reversal?  What if I used the same excuses as you guys did... I am too busy or I am short man power.. or I got problems on my side?  I mean I do... I can keep promising you guys next week or next month.. and deal with this months later?

 

by the way, just like I asked, is it even worth it to ship it... we won't even be able to recuperate the shipping... but that's my bad. I knew I shouldn't have trusted you guys but I did again.  this is my bad

 

I'll take care of the bill tomorrow but just want to express overall how disappointed I am

 

I am sure you guys will have some reasons so that's fine.  Tomorrow I'll call them to take care of the bill.  Who do I call?

 

AMZ Importers Amazon Prep Services

 

Richard, this is Jace. can tell you that we waited over two years for some sort of response from your staff as to what to do with your returns. And no response. So, you can play this game all you want. We aren’t the logistics company. The logistics company that was used is a company that has numerous years of logistics experience, more than the years you’ve been alive. So go ahead, play this game. You’ll lose in the end when they handle the situation they seem best. It’s out of our hands. It would be in your best interest to do the right thing.

 

AMZ Importers Amazon Prep Services

 

As for whether it’s worth it or not, we are not technicians to determine what is good, what is bad, what is able to be refunded, etc. we did as you instructed. Period.

 

 

 

There you go. No need to contact one another any longer. We consider the job we were paid to do completed and our business relationship over. Thank you. We wish you the best of success in your business endeavor.

 

Richard

​

Thanks for your feedback. Just as a heads up,  I'll be creating a website and posting our conversations online.  I don't want anyone else to have to go through what I went through with you guys.

​

​

AMZ Importers Amazon Prep Services

​

Understood. My comments were not untruthful nor rude. They were very honest.

​

 

Additionally, if you do as you say you are, make sure you post everything, including the fact that you went two years without paying for our services that you signed a contract for. Or, we can both be professional, chalk this up as lessons learned for the both of us, and move on with our businesses. Threats, as you’ve made, are not the way to solve issues.

​

 

Again, we wish you the best of success.

​

Richard

​

Thanks. I don't know how it's possible we never communicated for 2 years but you are still able to coordinate with us and continue to work with us despite not paying you for 2 years; but if it did happen I am sorry.  

​

I will not alter anything here because it's not needed. If you read the conversation yourself, you will see over and over again, you would promise us something and then not only have an excuse but have a lesson to go with that, very much like your message above.

 

This is not a threat--there is nothing to resolve. There is nothing I want from you guys.  I just feel people should know about what working with you guys is like- http://myamzimporterexperience.com